Hair 2 Beauty Imports PTY LTD (“we”, “us” or the “Company”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use. If you would like more information, please don’t hesitate to contact us.
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order:
We will determine the condition of the goods upon their return to us if applicable. Our decision on the condition of the goods will be final and in our discretion only.
Refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.
Returning items within the first 20 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 20 Business Days after the date of delivery to you, then we will give you a full refund. You may notify us in writing if you prefer a replacement or store credits. We will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company is at fault and:
Returning items after the first 20 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 20 Business Days after the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Company is at fault and:
Business Days
In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.
